Shipping and return policies for Defrostatica

Shipping Info
* We ship from Leipzig, Germany EU *

We ship worldwide uninsured via DHL. We ship insured to Germany via Hermes.

Orders will be processed and dispatched within three business days. Shipping costs vary depending on the number of items in your order and the part of the world you live in.

Physical orders may be changed until dispatched.

Pre-orders are dispatched immediately on the day of release as stated on the items Bandcamp page, if your order has been placed at least three business days in advance. Please be aware that other items in your order will be held until this date. Please order separately if you wish items to be dispatched as soon as possible.

Please note that you may have to pay customs or import duties imposed by your government on your country. You are responsible for these charges that you may incur. If you refuse payment, your package will be held back by customs and very likely be destroyed. In this case we cannot offer you a refund. This does not apply to EU residents.

If you need an invoice for your order, we will issue one and email you a printable document as soon as the order is fulfilled. Please contact us including the URL or release title and artist name of the item you purchased, your Bandcamp transaction ID and/or PayPal transaction ID.
Return Policy
Please contact us before you return anything to us for whatever reason. We will get in touch with you as quickly as possible and do all we can to find a way to sort everything out.

Write to info [ at ] defrostatica.com and include the reason why you are requesting a refund, the URL or release title and artist name of the item you purchased, your Bandcamp transaction ID and/or PayPal transaction ID, if applicable.

If a package is returned by the postal service (for example due to an invalid provided delivery address or because it was not picked up by a customer in time) we offer refunding your order less the cost of shipping charges and transaction fees.

You may order the item again if stock is available.

Thanks
Team Defrostatica